AuraPets Privacy Policy
Effective Date: [10/27/2025]
At AuraPets LLC, your trust means everything to us. We’re committed to protecting your personal information and being transparent about how it’s used. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website www.aurapetsco.com, place an order, submit a form, or interact with us online.
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1. Information We Collect
When you visit our site, make a purchase, or contact us, we may collect:
Personal Information:
Name, email address, phone number, shipping or pickup details (depending on availability), and any information you provide in our contact or wholesale forms.
Payment Information:
AuraPets uses secure, third-party payment processors (such as Wix Payments, Stripe, or PayPal). We never store your full credit card details.
Order Information:
Products purchased, order total, communication preferences, and any notes you include with your order.
Technical & Usage Data:
IP address, browser type, device identifiers, pages viewed, and other analytics gathered through cookies or tracking technologies to help us improve your website experience.
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2. How We Use Your Information
We may use your information to:
• Process, prepare, and fulfill your dog-treat orders
• Send order confirmations, delivery/pick-up instructions, or important updates
• Respond to questions or customer support requests
• Review wholesale inquiries and contact retailers or partners
• Improve our website’s performance, features, and customer experience
• Send special announcements, product updates, or promotions (only if you choose to opt in)
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3. Sharing Your Information
AuraPets does not sell or rent personal information—ever.
We may share your information only with:
• Payment processors to securely complete your transaction
• Shipping or pickup partners when needed to fulfill an order
• Service providers who assist with website hosting, email communication, analytics, and customer support
• Legal authorities, if required to comply with law or protect our rights
All partners receiving data are required to protect it and use it only for the intended purpose.
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4. Cookies & Tracking Technologies
AuraPets uses cookies and similar tools to:
• Keep your cart and site preferences saved
• Analyze how visitors browse our pages
• Improve speed, performance, and overall experience
You can disable cookies through your browser settings at any time, but certain features of the site may not function properly without them.
5. Your Rights & Choices
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You may:
• Request access to the personal data we hold about you
• Update or correct your information
• Opt out of promotional emails at any time via the unsubscribe link
• Request deletion of your account or order history (where applicable)
To exercise any of these rights, email us at hello@aurapetsco.com.
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6. Data Security
We use SSL encryption, secure payment gateways, and restricted data access to help protect your personal information. While no online system can guarantee absolute security, we take every reasonable step to safeguard your data.
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7. Children’s Privacy
AuraPets does not knowingly collect personal information from children under 13. Our website and products are intended for adult pet owners.
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8. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. When updates occur, the “Effective Date” above will be revised, and we may notify users when appropriate.
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9. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please reach out:
AuraPets LLC
Email: hello@aurapetsco.com
Website: www.aurapetsco.com